We accept returns within 30 calendar days from the delivery date. Calendar days include weekends and holidays.
To be eligible for a return, the item must be unused and returned with its original packaging. If an item arrived damaged or has a quality issue, contact us before sending it back so we can help with the return process. We do not charge a restocking fee, and return shipping is free.
To start a return, email info@seventhavenuegift.com with your order number and the reason for the return. We will reply with return instructions. Please send returns to:
seventhavenuegift
11668 Pine Hill St
Parker, CO 80138
United States
After we receive your return, we usually process the refund within 1–2 business days. The refund is sent back to the original payment method. Your bank or payment provider may then take 7–10 business days to show the refund on your statement. This processing time is controlled by the bank or payment provider, not by seventhavenuegift.
If you have a question about a return that has already been sent, contact us with the order number and the tracking information from your return shipment, if available.