Welcome to the seventhavenuegift FAQ. These answers follow the policies published on this website. If you need help with a specific order, contact us at info@seventhavenuegift.com or +1 303-840-7263.
Q: What does seventhavenuegift sell?
A: We sell gift items and everyday products listed on this website. If you have a question about a specific item, contact us before ordering.
Q: Where do you ship?
A: We ship within the contiguous United States only. We do not ship to Alaska, Hawaii, or addresses outside the United States.
Q: How much is shipping?
A: Shipping is free for orders shipped within the contiguous United States.
Q: How long does shipping take?
A: Orders are usually processed within 1–2 business days. Delivery within the contiguous United States usually takes 3–5 business days after the order leaves our facility.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: What is your return window?
A: You may return an item within 30 calendar days from the delivery date. The item must be unused and returned with its original packaging. If an item arrived damaged or has a quality issue, contact us before sending it back.
Q: Do I pay for return shipping or a restocking fee?
A: No. Return shipping is free, and we do not charge a restocking fee.
Q: How long does a refund take?
A: After we receive your return, we usually process the refund within 1–2 business days. The refund is sent to the original payment method, and your bank or payment provider may then take 7–10 business days to show it on your statement.
Q: Where do I send a return?
A: Send returns to seventhavenuegift, 11668 Pine Hill St, Parker, CO 80138, United States. Please contact us first at info@seventhavenuegift.com so we can provide return instructions.
Q: Are you connected to another store or brand with a similar name?
A: No. seventhavenuegift is an independent merchant and is not affiliated with, endorsed by, or connected to any other company, brand, or website, including any business with a similar name.
Q: How can I contact you?
A: Email info@seventhavenuegift.com or call +1 303-840-7263. Our hours are Monday – Friday, 9:00 AM – 6:00 PM Mountain Time. You can also use the contact form at the bottom of the Contact Us page.